Pankesh
Legal

Refund Policy

Last updated: July 17, 2026. Refund, cancellation, and payment rules for Pankesh services and products.

1. General rule

Refunds depend on the product, project stage, written order, subscription plan, third-party costs, and whether work has already started or the service has already been delivered.

  • Before payment, review the proposal, scope, plan, timeline, deliverables, and cancellation terms.
  • Approved refunds are usually returned to the original payment method where possible.
  • Payment gateway fees, bank charges, currency conversion costs, taxes already deposited, domain fees, hosting fees, ad spend, SMS or WhatsApp credits, paid plugins, licenses, and third-party costs may be non-refundable.
  • This policy does not reduce any mandatory refund rights provided by applicable law.

2. Custom development and services

Custom websites, apps, dashboards, automation, security work, marketing setup, integrations, design, content, consulting, and school implementation work are planned around time, team allocation, and milestones.

  • A discovery, booking, setup, or advance payment may be non-refundable once planning, access setup, research, design, development, onboarding, or procurement has started.
  • Completed milestones are non-refundable.
  • Unstarted milestones may be refunded or adjusted if the project is cancelled in writing before work begins on that milestone.
  • If you request a scope change, pause, or cancellation after work starts, we may deduct completed work, reserved time, third-party costs, and administrative charges.
  • Final deliverables, source access, deployment, migration, or handover may be withheld until outstanding invoices are paid.

3. Pankesh.School subscriptions

School SaaS plans, school dashboards, parent/staff portals, setup, training, support, and add-ons may include recurring and one-time charges.

  • Monthly subscriptions can usually be cancelled before the next billing cycle; the current billing period is generally non-refundable.
  • Annual or prepaid plans may be refundable only for unused full months if the written order allows it.
  • Setup, migration, training, customization, SMS/WhatsApp credits, domain, hosting, and white-label work are generally non-refundable once started or delivered.
  • If Pankesh terminates a paid subscription without customer fault, we may provide a prorated credit or refund for prepaid unused service.

4. Pankesh.Tech retainers and marketing

Marketing, SEO, ads, maintenance, security monitoring, automation support, and monthly retainers are billed for reserved time, tools, and ongoing service availability.

  • Monthly retainers are not prorated after the billing cycle starts unless a written order says otherwise.
  • Ad spend paid to advertising platforms is controlled by those platforms and is not refundable by Pankesh.
  • SEO, marketing, lead generation, and ranking work does not guarantee specific sales, traffic, ranking, admission, or revenue results.
  • Security monitoring and maintenance fees cover monitoring and response capacity, not a guarantee that every threat or outage can be prevented.

5. Digital products and licenses

Digital downloads, templates, scripts, plugins, API credits, licenses, and access-based products may become non-refundable after access is granted, files are delivered, or credentials are issued.

  • If a digital product is defective, we will first try to fix, replace, or reissue access.
  • Refunds may be denied where there is evidence of download, use, copying, account sharing, abuse, or license violation.
  • Third-party licenses and app subscriptions are subject to the third-party provider's refund rules.

6. How to request a refund

To request a refund, contact us with your name, email, phone, invoice number, payment date, service name, domain or school name, reason, and any supporting details.

  • Send requests through the contact page or email contact@pankesh.in.
  • Refund requests should be made within 7 days of the payment or issue unless a written agreement gives a different period.
  • We may ask for verification before processing a refund.
  • Approved refunds are usually processed within 7 to 14 business days, but bank or payment gateway timing may vary.

7. Disputes and chargebacks

We prefer to resolve payment concerns directly and quickly.

  • Contact us before raising a bank dispute or chargeback so we can review the issue.
  • Abusive chargebacks, false claims, or repeated payment disputes may lead to suspension, termination, or recovery of costs.
  • Nothing in this policy prevents you from using lawful dispute rights available to you.

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